Welcome Introduction Status Purpose Set the ground rules  Speak slowly.  Don't interrupt.  Listen to understand.  Speak as if remote participants were in the room.  Establish meeting agendas and distribute them in advance.  Leave time for relationship building. Psychological safety team members need to be confident that they will receive respect and consideration from others. Team psychological safety encourages open discussion of difficult issues. Not only does it tolerate disagreement, it cultivates opposing points of view. These qualities contribute to an organization's resilience by encouraging commitment and creativity. 1) Showing civility is the most helpful contribution people can make to creating and sustaining psychological safety. Paying attention to the contributions of others and responding with consideration not only reduces anxiety but encourages creative thinking. 2) Discuss with respect. Conflicting ideas are the greatest source of creativity, but people only remain open to disagreements 3) Only make supportive comments towards others. Humor does not justify criticism or make it pleasant. People really don't like it. Things to keep in mind Promoting psychological safety is a shared responsibility. The group leader makes important contributions, but others can amplify or undermine the leader's efforts. And often, respect from colleagues matters most when it comes to the psychological safety and ongoing resilience of a work team. Team Emotions General moods, emotions and dispositions impact team performance, particularly decision making, creativity, teamwork, negotiations and conflict resolution. Different types of feelings:  Discrete, short-lived emotions, such as joy, anger, fear, and disgust.  The moods, which are longer-l...... middle of the paper......  obtains consensus  brings out concerns  defines the problems  involves everyone in the discussion  Remains neutral  uses good body language  paraphrases continuously  provides feedback  accepts and uses feedback  controls time and pace  provides useful feedback  monitors and adapts the process  asks relevant and probing questions  maintains an open attitude  maintains positive body language  offers suggestions  is upbeat and positive  handles conflict wellAdditional observations:  takes a problem-solving approach  stays focused on the process  bounces ideas around  takes careful notes that reflect the discussion  seems calm and pleasant  is flexible to change the approach used  skilfully summarizes what is said