Personal Learning Objectives Learning Objective Timing of Learning Tasks Objective 1: Learn customer relationship management as a profession • Dress, communicate and act professionally in premises of the organization. • Communicate appropriately with the supervisor on professional matters.• Observe and match the level of the supervisor's interactions with agency staff and clients.• Interact effectively with the field supervisor and other department personnel.• Seek feedback from the supervisor regarding progress in assuming the professional role.• Become familiar with the office code of conduct.• Practically implement the office code of conduct in the operations of the organization.• Attend all possible business meetings organized during the internship with the organization. First 3 weeks Objective 2: Understand the structure of the organization and its operations • Study and understand the structure of the organization and its influence. • Understand the strength and limitations of the CRM process in the organization. • Understand the boundaries of organizational practice. • Identify and understand products and services the organization offers to its customers. • Study similar organizations and understand operational differences. First 3 weeks Objective 3: Identify and understand products and services • Study the range of products and services offered by the organisation. • Understand its functionality and usefulness for the target customer group. • Study the competitors and get more information about the business scenario from the supervisor. First 3 weeks Objective 4: Understand the business administration process • Understand the requirements of the agency administrator in detail. • Understand the role of the office administrator in daily work demands. • Study and analyze the main business communication problems, which affect the... half of the document ......in the database. They must assist the front office manager in responding to incoming phone calls and emails. They also need to assist the marketing department to meet their business needs such as: developing and printing marketing materials, here they need to help the marketing team identify third-party vendors with suitable expertise and pricing. They must also actively coordinate the marketing event with the organizing committee. They will be assigned to a sub-supervisor for daily reporting and mentoring. Last 3 weeks At this point the student will need to complete interactions with target customers and update the database. The student will now begin work on the final project report which will be continually reviewed by the sub-supervisor. At the end of the term the student must submit the report to their supervisor for final approval of the project.