Why is it so important to have cultural knowledge in the field of human service? First, my understanding, based on class discussion and information in textbooks, is that as human services professionals we must constantly maintain direct interactions with other human beings. Secondly, knowing the client's culture can prevent many misunderstandings and help a lot in achieving the expected result within the expected time. Let's clarify this with an example. Several days ago, during a class discussion on a cultural topic, one of the students commented in the class discussion that she is from the Haitian culture and in their culture making eye contact while speaking is considered disrespectful. On the other hand, in American culture, if someone does not make eye contact while speaking, it leads one to believe that the person speaking is lying. Therefore, it is a significant contradiction between two cultures and can create misunderstanding if the individual is not aware of these cultures. That's why having basic knowledge about customer culture plays a vital role in being human