Love your employees and treat them well. By doing so, not only will you retain career-minded people long-term, but customers will tell their friends about repeat visits due to the excellent customer service provided overall. Make work fun. Let employees bring out their special talents and interact with customers. Being skilled in the place you work makes everyone feel comfortable and they take it and behave in a positive way. Be open to customer criticism as a means of looking at the item through a different window and being understanding and