Oral communication provides speed and quick feedback when conveying a message to a person or group of people. The problem with oral communication is that when you start conveying a certain message to many people, the message becomes distorted. In the article, oral communication is the method used in face-to-face communications. Although face-to-face communication uses oral communication, it does not suffer from the disadvantage provided by this form of communication. The book provides a breakdown of what non-verbal communication is that is used a lot in face-to-face communication. When you receive a verbal message it contains a non-verbal attachment that is received by the person you are talking to. Nonverbal messages are not always attached to verbal messages, so they are created directly or indirectly. Both the article and the book provide an explanation of how we are able to read nonverbal signals. Subconsciously the body sends messages that provide information that explains our current state of mind. The book explains how body movements communicate the emotions within us and we simply associate the words spoken with that non-verbal signal. This concerns the article because it helps us understand why we try to imitate the end user speaking. We're trying to understand the emotional context sent by his nonverbal cues, so let's try iterating