Topic > Airline employees are its greatest strength. Their hiring process rigorously ensures that only the best candidates are hired. Training is necessary to sharpen the skills of these employees. Its low-cost approach is also a big selling point as it attracts more customers. Staff members need to be trained to improve efficiency so that the company can remain profitable even after charging such low prices. Finally, Southwest Airline only purchases Boeing airplanes to keep repair costs to a minimum. This is also a significant strength (Gittell,