The ABC Model of Crisis Intervention (Kanel, 2010) and the Seven Assessment Tasks Process (James, 2013) are examples of two models used to conduct customer assessments during a crisis. Both models offer effective support techniques that, in turn, help clients identify and address their crisis situations. Furthermore, both models require the participation and cooperation of the client to successfully complete the process in its entirety. Contrary to the similarities of both models, the ABC model of crisis intervention is used as an assessment consisting of three components: A-gaining contact, B-getting the problem down to basics, and C-coping (Kanel, 2010). Kanel (2010) suggests that the ABC model of crisis intervention is designed for a client whose level of functioning has decreased as a result of a psychosocial stressor. It is most effectively applied within 4-6 weeks of the crisis. The seven assessment tasks consist of the following seven tasks: (1) Initiate contact, (2) Define crisis, (3) Provide support, (4) Examine alternatives, (5) Reestablish control, (6) Obtain commitment and (7) Follow-up (James, 2013). The Seven Task Assessment is a more detailed assessment focused exclusively on the difficulties faced by the client due to a major crisis. Allows a closer meeting with the client to assess the severity of the crisis, their current emotional state, alternative methods, support systems and coping