Creates an open space for questions and feedback on all work concerns.Pro: You will get valuable insights directly from your employees. Humanize the management team through group interactions. Recognizing employees will give them a sense of pride and ownership in their daily work. Cons: This will be time consuming and will require time to coordinate, talk to all staff and have a structured meeting. The meeting may not be successful if not organized correctly. Motivation: Feedback processes, control of the system is maintained through feedback. Corrective feedback serves to keep a system on a stable course. Miller, K. (2006). Asking long-term employees what tools and resources they may need to do their jobs to the best of their abilities is essential to providing quality service to hotel guests. “By sharing information, employees can only contribute if they have adequate information about their work and the performance of the organization as a whole” Miller, K. (2006) Recommendation no. 3: Hire new staff immediately and ensure they receive thorough training. Potentially hire on-call staff to provide additional support during peak hours