Your organization has consistently provided us with chips of the highest quality, delivered on time in the required quantity. Lately; however, we received a shipment of chips that was not of the same level of quality that we have always received from your organization. In fact, 25% of this shipment was defective. As you might expect, these chips have negatively affected our manufacturing process and are the impetus for contacting you at this time. Due to these faulty chips, our manufacturing process came to an abrupt halt. To get our staff back on the production line and meet our customers' deadlines, we will request an immediate shipment of chips to cover the defective batch Elite Chip Manufacturing previously shipped. Upon delivery of the new chips we would like you to also collect the defective chips. We would expect the cost of the new chips to be covered by the payment previously received for shipping the defective chips. CHOICE #2 – RELATIONSHIP MAINTENANCE