Cultural Diversity Competence When you think about cultural competence, it is difficult to truly understand it without knowing what it actually means. According to Sue & Sue “cultural competence is an active, developmental and ongoing process, that is, something that people achieve through ambition rather than simply through achievement” (2003). What kind of skills are needed to be successful working in a culturally diverse workplace and how to develop those skills are two of the topics we will discuss in this article. Also, a personal point of view from the author onwards; what kind of strengths does he have and what areas does he need improvement regarding cultural competence, and some ways in which he believes he can improve those areas where he needs improvement. Working Successfully in a Culturally Diverse Workplace There are many skills required to be successful while working in a culturally diverse workplace. Effective communication, mindfulness, uncertainty reduction and emotion regulation are the four main areas where they could really help promote greater success in the workplace. These will be the main skills discussed. Effective Communication In order to communicate effectively, you must first understand that communication is not just speaking verbally. Communication consists of a variety of processes aimed at transmitting information from one person to another. Matsumoto and Juang state that “Communicating can be a very complex and intricate process involving the exchange of messages between interactants, both verbally and nonverbally” (2013). When communicating effectively in a culturally diverse workplace; It's important to understand that people from a different culture may not communicate in the same way as another. Every culture... at the center of the card... eliminates anger, aggression and violence in communications. With self-awareness and patience people are less likely to experience conflict in culturally diverse situations. Works Cited Kirmayer LJ (2012) Transcultural Psychiatry, vol.49 no. 2. Doi: 10.1177/1363461512444673. Retrieved from: http://tps.sagepub.com.library.capella.edu/content/49/2/149Matsumoto, D., & Juang, L. (2013). Culture and psychology (5th ed.). Belmont, CA: WadsworthCengage Learning. ISBN: 9781111344931. National Association of Social Workers (NASW). (2001). Cultural competence. Retrieved from http://www.naswdc.org/practice/standards/NAswculturalstandards.pdf Sue, D. W., & Sue, D (2003). Counseling Culturally Diverse People: Theory and Practice, 4th edition.New York: John Wiley. (Caprice D. Hollins) Retrieved from: http://www.culturesconnecting.com/docs/WhatisCulturalCompetenceHandout.doc